The Goethe-Institut observes all relevant statutory data protection requirements (in particular the General Data Protection Regulation and other national data protection laws of the member states). With this privacy policy, we inform you as a customer about the type, scope and purpose of the collection and use of personal data and the legal basis. You can access this declaration at any time on the website www.goethe-on-demand.de/privacy.
The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is
Goethe-Institut
Oskar-von-Miller-Ring
80333 München
Tel.: +49 89 15921-0
E-mail: info@goethe.de
Website: www.goethe.de
The Goethe-Institut only processes personal data of its users insofar as this is necessary to provide a functional website and the content and services. The processing of personal user data takes place regularly only with the consent of the user. An exception applies in those cases in which prior consent cannot be obtained for practical reasons and/or processing the data is permitted by law.
Insofar as the Goethe-Institut obtains the consent of the data subject for processing of personal data, Article 6 (1a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis.
When processing personal data that is required to fulfil a contract to which the data subject is a party, Article 6 (1b) GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
Insofar as the processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Article 6 (1c) GDPR serves as the legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Article 6 (1d) GDPR serves as the legal basis.
If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Article 6 (1f) GDPR serves as the legal basis for the processing.
The personal data will be erased or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the Goethe-Institut is subject. The data will also be blocked or erased if a storage period prescribed by the aforementioned regulations expires, unless there is a need to store the data for the conclusion or fulfilment of a contract.
Every time the Goethe-Institut’s VOD platform (website or app) is accessed, the system automatically collects data and information from the computer system of the calling computer. The following data are collected:
Date and time of access,
Browser type/version,
Operating system,
URL of the previously visited website,
IP address of the user
The data are also stored in the system’s log files. These data are not stored together with other personal data of the user.
The legal basis for the temporary storage of the data and the log files is Article 6 (1f) GDPR.
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s device. To do this, the user’s IP address must be saved for the duration of the session.
The storage in log files takes place in order to ensure the functionality of the website. In addition, the data is used to optimise the website and to ensure the security of our IT systems. An evaluation of the data for marketing purposes does not take place in this context.
The legitimate interest in data processing according to Article 6 (1f) GDPR also lies in these purposes.
The data will be erased as soon as they are no longer required to achieve the purpose for which they were collected.
In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.
If the data are stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the IP addresses of the users are erased or disguised so that it is no longer possible to assign the accessing client.
The collection of data for the provision of the website and the storage of the data in log files is essential for the operation of the website. There is consequently no possibility of objection on the part of the user.
Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user’s computer system. When a user calls up a website, a cookie can be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be clearly identified when the website is called up again.
We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after changing pages. The following data are transmitted in the cookies:
Log-in information
Location of the user
The legal basis for the processing of personal data using cookies is Article 6 (1f) GDPR.
The purpose of using technically necessary cookies is to simplify the use of our website for users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognised even after changing pages.
We require cookies for the following applications:
Access of the user to his or her customer account and the content
Definition of a cinema selected by the user or the closest one
The user data collected by technically necessary cookies are not used to create user profiles.
The legitimate interest in the processing of personal data according to Article 6f) GDPR also lies in this purpose.
Cookies are stored on the user’s computer and transmitted from there to our systems. Therefore, the users also have full control over the duration of the storage. By changing the settings in the internet browser, users can deactivate the storage of cookies and erase stored cookies.
Cookies are stored on the user’s computer and transmitted from there to our systems. Therefore, the users also have full control over the duration of the storage. By changing the settings in the Internet browser, users can deactivate the storage of cookies and erase stored cookies. This can also be done automatically. If cookies are deactivated for the VOD platform, it may no longer be possible to use all of the functions of the VOD platform in full.
On the VOD platform, the Goethe-Institut offers users the opportunity to register by providing personal data. The data are entered in an input mask and transmitted to our service provider and saved. Data are not transferred to third parties. The following data are collected during the registration process:
Name
E-mail address
Password
The password chosen and transmitted by the user cannot be viewed by the Goethe-Institut.
At the time of registration, the following data are also stored:
Date and time of registration
Registration serves to fulfil a contract to which the user is a party or to carry out pre-contractual measures. The legal basis for processing the data is Article 6 (1b) GDPR.
Registration of the user is required to fulfil a contract between the Goethe-Institut and the user or to carry out pre-contractual measures.
The registration of the user on the VOD platform makes it possible to conclude a framework agreement for the use of the VOD platform and then to take advantage of individual video-on-demand offers. Further information on the concluded contracts can be found in our General Terms and Conditions.
The data will be erased as soon as they are no longer required to achieve the purpose for which they were collected. This is the case for the data collected during registration to fulfil a contract or to carry out pre-contractual measures when the data are no longer required for the execution of the contract. Even after the contract has been concluded, it may be necessary to store personal data of the contractual partner in order to meet contractual or legal obligations. Continuing obligations require the storage of personal data during the term of the contract.
Users of the VOD platform can cancel their account and/or change the stored data at any time. To do this, users can log into their account and make the desired changes or erase their account.
If the data are required to fulfil a contract or to carry out pre-contractual measures, the data can only be erased if there are no contractual or legal obligations to prevent erasure.
Users of the VOD platform can use a contact form for electronic contact. If a user makes use of this option, the data entered in the contact form will be transmitted to and stored by the Goethe-Institut. These data are:
Name
E-mail address
Message text
By submitting the contact form, the following data are also saved:
Time of contact
If you contact us via the e-mail address provided, the user’s personal data transmitted with the e-mail will be saved.
The data will not be passed on to third parties. The data will only be used to process communication with the user.
The legal basis for processing the data transmitted in the course of sending an e-mail is Article 6 (1f) GDPR. If the aim of the e-mail contact is to conclude a contract, the additional legal basis for processing is Article 6 (1b) GDPR.
Processing the personal data from the contact form is only used to process the contact. If you contact us by e-mail, this is also the legitimate interest in processing the data.
The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of Rushlake’s IT systems.
The data will be erased as soon as they are no longer required to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and the data that are transmitted by e-mail, this is the case when the respective communication with the user has ended. The communication is ended when it can be inferred from the circumstances that the matter in question has been finally clarified.
The additional personal data collected during the sending process will be erased after a period of seven days at the latest.
The user can request the erasure of his or her personal data at any time. A simple message to the Goethe-Institut is sufficient for this. In this case, all personal data that was stored in the course of making contact will be erased. Communication can then not be continued.
7.1.1 Description and scope of data processing
For this website we use the services of Focal Analytics GmbH (https://focal-analytics.com/) to analyse data of website visitors. The legal basis for the processing is our legitimate interest (Article 6 (1f) GDPR) to optimise our offer and to make our offer more user-friendly.
By default, website visitor data are anonymised and recorded without cookies. Similar to other so-called “tracking software,” a short JavaScript code is installed on our website for this purpose. In accordance with the GDPR, the browser setting “Do Not Track,” with which website visitors can explicitly object to all tracking technologies, is also taken into account.
After the user has voluntarily given his or her consent via our cookie consent banner, first-party cookies are also set for tracking by Focal Analytics.
The collection and analysis are pseudonymised by storing a first-party cookie on your device. If these so-called first-party cookies have been activated with your consent, this serves us to increase the data quality and to clearly recognise your visit. Such first-party cookies cannot be read by other websites or scripts. In contrast to so-called third-party cookies (e.g., set by tools such as Google Analytics), visitors to the website cannot be identified across multiple websites. Your consent can be revoked at any time for the future.
We have carefully selected our service provider and concluded a so-called order processing contract (Article 28 GDPR) with it. Your data will not be passed on by Focal Analytics.
7.1.2 Legal basis for data processing
The legal basis for the use of Focal Analytics is Article 6 (1f) GDPR. After consent has been given, Article 6 (1a) GDPR is the legal basis for the use of Focal Analytics.
7.1.3 Purpose of data processing
Processing the personal data of the users enables the Goethe-Institut to analyse the surfing behaviour of our users. By evaluating the data obtained, the Goethe-Institut is able to compile information about the use of the individual components of the website. This helps to continuously improve the website and its user-friendliness. The legitimate interest in processing the data according to Article 6 (1f) GDPR also lies in these purposes. The anonymisation takes sufficient account of the users’ interest in their protection of personal data.
7.1.4 Duration of storage
The data collected via Focal Analytics will be erased as soon as they are no longer required to achieve the purpose.
7.1.5 Objection and removal option
Users can prevent the storage of cookies by setting their browser software accordingly, however, we note that in this case not all functions of this website can be used to their full extent.
Furthermore, users can prevent their data from being recorded when visiting this website by means of an opt-out cookie in accordance with the following instructions.
You can disable the Focal Analytics tool by using this opt-out switch.
7.2.1 Description and scope of data processing
This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). It is used in the “Universal Analytics” operating mode. This makes it possible to assign data and user behaviour to a pseudonymous user ID across multiple devices and analyse them.
Google Analytics uses so-called “cookies,” text files that are stored on the user’s computer and that enable an analysis of the user’s use of the website. The information generated by the cookie about the use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymisation is activated on this website, the IP address of the user will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate the use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
This website uses Google Analytics with the code extension “anonymizeIP” in order to ensure an anonymous collection of IP addresses (IP masking).
7.2.2 Legal basis for data processing
The legal basis for the use of Google Analytics is Article 6 (1f) GDPR.
7.2.3 Purpose of data processing
Processing the personal data of the users enables the Goethe-Institut to analyse the surfing behaviour of our users. By evaluating the data obtained, the Goethe-Institut is able to compile information about the use of the individual components of the website. This helps to continuously improve the website and its user-friendliness. The legitimate interest in processing the data according to Article 6 (1f) GDPR also lies in these purposes. The anonymisation takes sufficient account of the users’ interest in their protection of personal data.
7.2.4 Duration of storage
The data collected via Google Analytics is automatically erased after 14 months. Data whose retention period has expired are automatically erased once a month. You can find more information about the terms of use and data protection at Google Analytics at https://www.google.com/analytics/terms/de.html and https://policies.google.com/?hl=de.
7.2.5 Objection and removal option
Users can prevent the storage of cookies by setting their browser software accordingly, however, we note that in this case not all functions of this website can be used to their full extent.
Users can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing a browser add-on to deactivate Google Analytics. The browser add-on can be downloaded free of charge from https://tools.google.com/dlpage/gaoptout?hl=de.
Furthermore, users can prevent their data from being recorded when visiting this website using an opt-out cookie. This cookie must be set on all devices used in order to prevent collection by Universal Analytics. If you click here, the opt-out cookie will be set on the device you are currently using: Deactivate Google Analytics
The Goethe-Institut uses so-called Facebook Pixel of the provider Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA or Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) on the VOD platform.
Facebook Pixel enables Facebook to create a target group for Facebook advertisements from visitors to the VOD platform.
The data processing by Facebook takes place in accordance with Facebook’s data policy, which can be accessed at https://www.facebook.com/policy.php.
The legal basis for the use of Facebook Pixel is Article 6 (1f) GDPR.
The Goethe-Institut can use Facebook Pixel to display targeted advertisements and only display them to Facebook users who have already shown interest in the VOD platform or who have certain characteristics. In addition, Facebook Pixel enables the Goethe-Institut to statistically record and evaluate the success of Facebook advertisements.
Users can prevent the storage of cookies by setting their browser software accordingly, however, we note that in this case not all functions of this website can be used to their full extent.
In addition, users can prevent the collection of the data generated by Facebook Pixel and related to the use of the website by selecting the appropriate settings at https://www.facebook.com/ads/preferences/. The settings are platform-independent for all devices and browsers used by the user.
The use of cookies, which are used for analysis and advertising purposes, can also be objected to on the website http://www.youronlinechoices.com/de/praferenzmanagement/.
The Goethe-Institut can use the data stored in the customer profiles to classify users of the VOD platform into certain customer segments. The assignment is based solely on the following data:
• Data that the user provided when registering
• Data generated through the use of the VOD platform
• Data collected through the redemption of vouchers
The legal basis for processing the data with the consent of the user is Article 6a GDPR.
The processing of personal data enables the Goethe-Institut to continuously adapt and improve its services in line with these interests and thus to offer customers a better user experience. In addition, the processing of personal data enables users to be sent a customer newsletter tailored to their interests.
The data will be erased as soon as they are no longer required to achieve the purpose for which they were collected. This is the case for the data collected during registration to fulfil a contract or to carry out pre-contractual measures when the data are no longer required for the execution of the contract. Even after the contract has been concluded, it may be necessary to store personal data of the contractual partner in order to meet contractual or legal obligations. Continuing obligations require the storage of personal data during the term of the contract.
Users of the VOD platform can cancel their account at any time. To do this, users can log into their account and erase their account.
If the data are required to fulfil a contract or to carry out pre-contractual measures, the data can only be erased if there are no contractual or legal obligations to prevent erasure.
If users’ personal data are processed, they are “data subjects” within the meaning of the GDPR. The data subject has the following rights towards the controller:
Data subjects can request confirmation from the controller as to whether personal data relating to them will be processed. If this is the case, data subjects can request information about the following:
• Purposes for which personal data are processed;
• Categories of the processed personal data;
• Recipients or categories of recipients to whom the personal data have been or will be disclosed;
• The planned duration of the storage of personal data or the criteria for determining the duration of storage;
• The existence of a right to rectification or erasure of personal data, a right to restrict processing by the controller or a right to object to processing;
• The existence of a right to lodge a complaint with a supervisory authority;
• All information about the origin of the data if the personal data were not collected from the person concerned;
• A transfer of personal data to a third country or an international organisation and the appropriate guarantees according to Article 46 GDPR
Data subjects have the right to rectification and/or completion of the processed personal data concerning them if they are incorrect or incomplete. The controller will carry out the rectification immediately.
Under the following conditions, data subjects can request the controller to restrict the processing of their personal data:
• If the data subject denies the accuracy of the personal data concerning him or her for a period that enables the controller to check the accuracy of the personal data;
• If the processing of personal data is unlawful and the data subject refuses to erase the personal data and instead requests that the use of the personal data be restricted;
• If the controller no longer needs the personal data for the purposes of data processing, but the data subject needs them to assert, exercise or defend legal claims;
• If the data subject has lodged an objection to the processing in accordance with Article 21 (1 GDPR) and it has not yet been determined whether the legitimate reasons of the controller outweigh the reasons of the data subject.
In the event of a restriction on the processing of personal data, these – apart from storage – may only be processed with the consent of the data subject or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the Union or a member state. If the restriction has been lifted according to the above conditions, the data subject is informed by the controller before the restriction is lifted.
10.4.1 Erasure obligation
Data subjects can request the controller to erase the personal data relating to them immediately. The controller is obliged to erase the data immediately if one of the following cases applies:
• The personal data of the data subject are no longer necessary for the purposes for which they were collected or processed;
• The data subject revokes his or her consent on which the processing is based in accordance with Article 6 (1a) or Article 9 (2a) GDPR and there is no other legal basis for the processing;
• The data subject objects to the processing in accordance with Article 21 (1) GDPR and there are no overriding legitimate reasons for the processing;
• The data subject objects to the processing in accordance with Article 21 (2) GDPR;
• The personal data of the data subject were processed unlawfully;
• The erasure of personal data is necessary to fulfil a legal obligation under Union law or the law of the member states to which the controller is subject;
• The personal data of the data subject were collected in relation to information society services offered in accordance with Article 8 (1) GDPR.
10.4.2 Information to third parties
If the controller has made the personal data of the data subject public and is obliged to erase them in accordance with Article 17 (1) GDPR, the controller shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, in order inform those responsible for the data processing who process the personal data that the data subject has asked them to erase all links to this personal data or copies or replications of this personal data.
10.4.3 Exceptions
The right to erasure does not exist if the processing is necessary:
• To exercise the right to freedom of expression and information;
• To fulfil a legal obligation that requires processing under the law of the Union or of the member states to which the controller is subject, or to perform a task that is in the public interest or in the exercise of official authority that has been transferred to the controller
• For reasons of public interest in the area of public health according to Article 9 (2h and i) and Art 9 (3) GDPR;
• To assert, exercise or defend legal claims.
If the data subject has asserted the right to rectify, restrict or erase the processing of the personal data against the controller, the controller is obliged to notify all recipients to whom the personal data in question has been disclosed of this rectification or erasure of the data or the restriction of processing. This does not apply if the notification proves impossible or involves a disproportionate effort. The data subject has the right to be informed about the recipients of the notification.
The data subject has the right to receive the personal data relating to him or her, which he or she has provided to the controller, in a structured, common and machine-readable form. The data subject also has the right to transfer this data to another controller without hindrance from the controller to whom the personal data was provided, if the processing is based on consent in accordance with Article 6 (1a) GDPR or Article 9 (2a) GDPR or on a contract in accordance with Article 6 (1b) GDPR and the processing is carried out using automated procedures.
In exercising this right, the data subject also has the right to have the personal data transmitted directly from one controller to another controller, as far as this is technically feasible. This must not impair the freedoms and rights of other people.
The right to data portability does not apply to the processing of personal data that is necessary for the performance of a task that is in the public interest or takes place in the exercise of public authority that has been transferred to the controller.
The data subject has the right, for reasons that arise from his or her particular situation, to object at any time to the processing of personal data relating to him or her based on Article 6 (1e or f) GDPR. This also applies to profiling based on this provision.
In the event of an objection, the controller will no longer process the personal data unless it can demonstrate compelling legitimate reasons for the processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend Legal claims.
The data subject has the option, in connection with the use of information society services, regardless of Directive 2000/58/EC, to exercise his or her right of objection by means of automated procedures.
The data subject has the right to revoke his or her declaration of consent under data protection law at any time. The revocation does not affect the legality of the data processing carried out on the basis of the consent before the revocation.
Without prejudice to other legal remedies, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their place of residence, their place of work or the place of the alleged infringement, if they are of the opinion that the processing of their personal data violates the GDPR. The supervisory authority to which the complaint was lodged informs the complainant about the status and the results of the complaint, including the possibility of a judicial remedy in accordance with Article 78 GDPR.
The Goethe-Institut reserves the right to change this privacy policy. The current version of the privacy policy is always available on the VOD platform at www.goethe-on-demand.de/privacy.
Version of this privacy policy: April 2021